FREQUENTLY ASKED QUESTIONS
Sports leisure has 3 store locations in Australia: Sydney (Headquarter), Melbourne, and Brisbane.
Delivery information during COVID-19 pandemic!
You may experience delivery delays due to increased government border checks for delivery drivers, and for some rural areas may experience slightly longer delays. Please contact us If you have any questions.
– T & R International Pty Ltd offers a 14-day return-exchange-refund policy on all products unopened or unused and returned in its original condition. Customers must present the original sales receipt for all returns and exchanges.
– Please note these special specifications:
1) Refunds will be credited back to the original method of payment.
2) Cash or cheque refunds over $50.00 will be issued by cheque from the Head Office of T & R International Pty Ltd and mailed within 14 business days of the return.
3) For damaged or defective merchandise return, we’ll refund the original price of the item.
4) The return policy does not cover damages caused by misuse, abuse, incorrect assembly, irregular maintenance and physical damages.
5) For merchandise purchased online, please email us at email@example.com to notify us of your intent to return the merchandise, please note the reasons why and include your transaction number. The buyer is responsible for the return shipping fees. A credit will be issued once the merchandise has been received.
6) For merchandise purchased in store, please inspect your merchandise at the time of delivery and pick-up. In the case of damaged or defective merchandise please contact the store where the item was purchased within 24 hours of reception. No claims will be accepted after this time period.
7) In order to provide more thoughtful service, let customers get peace of mind. For the return reason like changing mind after opened the boxes or assembled items, we might consider accepting the return after communication. A 20% restocking fee will be charged for these returns.
8) No refunds will be issued on shipping, delivery and installation fees.
9) All items must be returned in new and resalable condition in order to obtain credit. T & R International Pty Ltd reserves the right to determine the condition and salability of returned items. All returns are subject to approval by T & R International Pty Ltd.
10) T & R International Pty Ltd reserves the right to refuse any return or exchange under certain conditions.
- All products are under ONE YEAR WARRANTY.
- All of our merchandise are under excellent and strict quality control. However, if there is a manufacturer fault, please inform us within 3 days of receiving merchandise. We’d like to offer an exchange or replace the faulty part.
- Items damaged during shipment will be replaced. Please sign “Receive as Damaged” on consignment note so that we can file a claim with courier company.
- Damages caused by misuse, abuse, incorrect assembly, irregular maintenance and physical damages are not covered in the warranty.
- There will be a non-refundable 20% restocking fee for all other returned items (unless there was an error on our part). Return shipping will be paid by the buyer and a refund will be initiated within 3-5 business days of receiving returned item.
- All tables are shipped in boxes and REQUIRES ASSEMBLY. Enjoy DIY! If you need installation services please contact us. Fees apply.
- Free delivery is offered to Sydney, Melbourne & Brisbane metropolitan area ONLY.
- Super cheap freight is offered to other areas, please send us your POSTCODE & SUBURB for shipping quote.
- Items will be delivered to the Front door / Garage at ground floor only. Requesting help move in or upstairs will occur extra maximum $20 fees. If you need this please contact us prior to purchase.
- Package carton boards collection service is available with installation. Extra $5 fees apply.
- Please allow 5-10 working days for handling and shipping.
- Please confirm DELIVERY ADDRESS and BEST CONTACT NUMBER with us after purchase.
- Please note due to weight and size of the merchandise, an able bodied person is required to help unload.
- For LOCAL PICKUP & INSPECTION, please visit our WAREHOUSE / SHOWROOM.
TERMS & CONDITIONS
Free Delivery Service
Please read following terms & conditions carefully and make sure that you can comply with all of them. If not, please refer to ADD-ONS to choose a suitable service we provided for you with a reasonable charge.
For SMALL Items (eg. billiards accessories / table tennis accessories / air hockey accessories / basketballs etc.),
We provide FREE SHIPPING to most residential and business addresses across Australia, however some remote areas will incur a delivery fee. Orders are shipped every business days (excluding public holidays). The actual delivery time depends on freight company and your location. We have no control over their service.
For LARGE Items (eg. game tables, furniture, basketball system etc.)
- Delivery time is subject to our standard delivery lead times. You will be notified at least ONE DAY before via SMS and email.
IF NO ONE AT HOME,
- Authorize us to leave at the front door/garage.
- Or change time before delivery, which could cause delay.
PLEASE NOTE: Our workers are not allowed to unload goods alone with no assistance. Sometimes they do it all out of kindness because of asking for help. However, the person who asks for help should take responsibility for any accident.
According to HAZARDOUS MANUAL TASKS POLICY developed by Safe Work Australia, workers may be at risk in the workplace due to lifting or carrying heavy loads alone with no assistance such as sprains and strains of muscles, back injuries, soft tissue hernias and so on.
We also provide these services with reasonable charges to meet all customers’ needs. If you need please contact us in advance.
- Moving goods in or upstairs — $20
- Taking away package cartons after installation — $5
- Delivered by a specific time — varies (contact us for a quote)
- Two men delivery — varies (contact us for a quote)
- Installation — varies (contact us for a quote)
Do you ship to my area?
- We deliver Australia wide.
- Super cheap freight is offered, please send us the postcode & suburb for a shipping quote.
- Both door-to-door delivery and interstate depot-pickup services are provided.
What are my payment choices?
What are my payment choices? During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
When will my order ship and what are my shipping charges? As shipping cost varies to different areas, it will not be automatically calculated prior to submit your payment information. We will send you a separate PayPal invoice for shipping. And we will dispatch your order shortly after we receive payment from you.